Shipping & Delivery Policy – SO GOOD Active

• Dispatch Schedule: Orders are dispatched Monday through Friday, excluding national holidays. For items on dispatch delay, pre-order, or presale.

• Delivery Times: While we strive to meet the estimated delivery times provided [here], we cannot guarantee exact delivery dates. Occasional delays may occur due to courier issues or customs clearance. SO GOOD Active is not liable for any losses resulting from delayed delivery. If you are planning to travel, we recommend allowing extra time for your order to arrive.

• Courier Communication: Our couriers may reach out to you via email or phone regarding your delivery. If they are unable to contact you and your parcel is returned,  return shipping fees may apply.

Thank you for your understanding and patience as we work to ensure your order reaches you as smoothly as possible.